Microsoft Dynamics CRM
Microsoft Dynamics CRM provides a flexible customer relationship management (CRM) system through a streamlined user interface. Microsoft CRM is a Customer Relationship Management system for Microsoft Outlook which gives your employees familiar surroundings to work in. Microsoft CRM has modules dedicated to Sales, Marketing and Customer Service all accessible from within the Microsoft Outlook window.
- Manage leads, accounts, contacts
- Track and report on sales opportunities
- Full quote and order management
- Set sales targets
Marketing Management
The marketing module allows your sales and marketing employees to deliver targeted communications to prospective and existing customers, shorten the sale cycle and improve close rates. By using intelligent list and segmentation tools to reach prospective customers quickly, you can transform campaigns into successful campaigns.
- Prepare and plan marketing campaigns
- Create quick email blasts
- Gain marketing intelligence from campaigns
- Develop marketing lists
Customer Service Management
The customer service module enables your employees to track requests, manage support issues to deliver the consistent, efficient service that helps ensure customer satisfaction. Create, assign and manage customer service requests from initial contact through to resolution, as well as manage communications and other activities in one place.
- Automate service processes
- Maintain Service contracts
- Full email management
- Full service scheduling engine
On Demand or On Premise
We offer both hosted and onsite implementation, covering the complete lifecycle of the implementation process that includes planning, customisation, training and support.
One of the benefits of our hosted offering is that we remove the risk of a large capital outlay. Unlike traditional CRM companies, we take the on the majority of the work in preparing and designing your Microsoft CRM database before you make the financial commitment to purchase from us. We’ll give you a trial period in which to test our work, and when we’ve amended it to your satisfaction we’ll deploy it on-premise or you can continue to access your CRM solution from our hosted servers. It makes sense – we will ensure that you end up with a CRM software package which works for your organisation.
For more information and our risk free approach to a successful Microsoft CRM implementation please visit our dedicated site:
