Cerulean Active Support

Once you have a robust network infrastructure in place, you need to be confident that you have available the level of support you need to maintain it.

With the nature of technology there will be instances where issues arise requiring resolution. In addition, as we make more use of the internet, we are plagued with email viruses, trojan horses, spyware and malicious worms. This increases the risk of disruption to your network and ultimately to your business. It is therefore important that you have available expert support to deal with these issues.

We pride ourselves in the flexibility of our support arrangements, with a range of options from fixed price to time based support. Each support contract is specifically tailored to each individual business needs.
Image: Cerulean Active Support, ensuring your systems are working and secure.
  Cerulean Support Packages Bronze Silver Gold Platinum
Unlimited Telephone Helpdesk Image: Unlimited Telephone Helpdesk Supported Image: Unlimited Telephone Helpdesk Supported Image: Unlimited Telephone Helpdesk Supported Image: Unlimited Telephone Helpdesk Supported
Unlimited Remote Control Assistance Image: Unlimited Remote Control Assistance Supported Image: Unlimited Remote Control Assistance Supported Image: Unlimited Remote Control Assistance Supported Image: Unlimited Remote Control Assistance Supported
Access to Extranet features   Image: Access to Extranet features Supported Image: Access to Extranet features Supported Image: Access to Extranet features Supported
Onsite support   2 Days Unlimited Unlimited
8 Hour Onsite Response   Image: 8 Hour Onsite Response Supported Image: 8 Hour Onsite Response Supported Image: 8 Hour Onsite Response Supported
4 Hour Onsite Response     Image: 4 Hour Onsite Response Supported Image: 4 Hour Onsite Response Supported
Onsite preventative maintenance visits     1 Day 2 Days
Network Management       Image: Network Management Supported
Pro-active System Monitoring       Image: Pro-active System Monitoring Supported
Consultancy & Strategy       Image: Consultancy & Strategy Supported

  Cerulean Active Support Login


Link: Cerulean Help Desk - Outsourced online support assistance
Cerulean Help Desk


Link: Cerulean Live Assistance - PC remote control, live assistance online support
Cerulean Live Assistance


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