IT support servicescerulean2017-05-22T16:15:02+00:00
Listening is our greatest asset
Balanced IT Support
The best IT support isn’t just about solving problems when things go wrong. While we do fix things when a problem happens, our goal is to provide the necessary support and maintenance to prevent issues from occurring.
Giving you flexibility
You probably hate getting tied in to long term contracts as much as we do that’s why our support contracts have 30-day notice periods. We offer support contracts with no long tie-in and no hidden clauses – just clear and simple IT support.
Never get lost again
Offering reliable telephone IT support, in a simple phonecall and in a matter of minutes, we can get things up and running again using the knowledge of our trained helpdesk team.
Slow or poorly performing networks can cause a whole host of problems. We actively monitor and maintain network performance, resolving problems before you even know there has been an issue.
Remote access support
An IT team doesn’t have to be on site. Using our remote access technology, we can log on to your computer and resolve a range of software issues remotely, solving problems in half the time.
Our aim is to ensure that you have a fully operational IT system. We will take care of all routine system checks, computer scans and essential upgrades, all part of our preventative maintenance schedule.
Onsite IT Support
Some problems can’t be fixed remotely. If you require an onsite callout we are a phonecall away and we will visit at a convenient time ensuring that the problem is resolved fully before we leave.
System and network monitoring allows to understand how things are going and will ensure that any issues are detected early and they don’t spiral into something more serious.
Our approach is different
You can trust IT support services from Cerulean. We have the experience, expertise and reputation to manage your IT needs.
You won’t have to battle through some automated IT helpline-instead you’ll speak directly to our IT team.
Our highly trained IT staff get to the heart of your IT issues quickly, and we’re here to help whenever you need us.
We work with leading providers in business IT, like Microsoft, Dell or Citrix. We stay ahead with the latest technologies in this rapidly-changing market to keep your business agile.
Not only will we stay ahead of the latest IT trends, we’ll also proactively recommend and implement better solutions as they become available.
PART OF YOUR TEAM
We form firm partnerships with our clients, and we do more than just fix IT hiccups. We’ll be part of your team, working with you to grow your business.
How much do IT Support Services cost?
As every business is different, we will tailor a solution which is perfect for yours. Contact us for a customised quote.